FAQs
Welcome to our Frequently Asked Questions (FAQ) page! Here, you'll find comprehensive answers to the most common questions our users regularly ask. We're here to make your experience clearer and more satisfying by addressing any doubts or uncertainties you may have. Explore our detailed responses to gain in-depth information on a wide range of topics. If you don't find what you're looking for, feel free to contact us directly. We're here to assist you!
EYEWEAR
How do I know which size to order?
Sizing largely depends on your individual facial features and head size, as well
as your personal style. The majority of KYME wearers will fall into our “Average” size range. For more information about sizing read about our Style &
Fit.
Do your sunglasses provide UV protection?
Kyme’s sunglass lenses provide optimal protection against UV radiation (harmful rays from the sun).
Why does the item I received look different than the one I ordered through KYMESUNGLASSES.COM?
Our acetate frames are custom crafted resulting in unique patterns distinctive to each product. In certain acetate colorways, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom crafted acetate used in each frame.
Are the products on Kymesunglasses.com the same as in Kyme shops?
Available assortments may vary on Kymesunglasses.com, in Kyme Shops and in Authorized Kyme Stockists. If you have a question regarding a frame you are unable to find on Kymesunglasses.com please e-mail customerservice@Kymesunglasses.com or call us at +39-0803210557
The frame I’m looking for is out of stock. When will it be availableagain?
If the frame you’re looking for is out of stock, please sign up for out-of-stock notifications on the product page. After you select the size you would like, the out-of-stock field will appear. Please enter your email address and we’ll notify you when the frame is back in stock.
I have a nickel allergy. What type of frame should I buy?
If you have a nickel allergy we recommend choosing an acetate frame from our Originals Collection. Shop them here.
Where are your frames and lenses made?
Designed and prototyped in the south of Italy, all KYME Eyewear are handmade, using the highest quality materials,
real hardware, and hinges that are riveted through the temple and frame fronts to ensure the sturdiest construction possible. On average, a KYME frame requires approximately 130+ steps until completion and is expertly crafted in
our factory in Ariano Irpino (AV). Our sun lenses are made in Italy by SEL OPTICAL & DIVEL.
CARE & USE
How do I clean my glasses?
For a quick clean, blow loose particles off your frames first, and then clean with the KYME cleaning patch provided with your glasses.
For a deep clean, add a drop of liquid dish soap (moisturizer-free) to a bowl of water big enough to submerge your frames. Soak for a few minutes, then wipe clean with a premium paper towel or a soft cloth.
On the rare occasion when you aren’t actually wearing your KYME Eyewear,
please store in its protective case to avoid damage or exposure to direct sunlight. Lenses are scratch resistant, but not scratch proof, so treat your frame gingerly. Follow this mantra: If not on your face, keep in the case!
ORDERS
How can I track my order?
Simply log in to your account and track the status of order.
Oops! I made a mistake! How can I change or cancel my order?
We understand mistakes happen. You can modify or cancel your order up to an hour after it was placed. After that time, you are able to return your item in
accordance to our return policy here.
What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Paypal, Shop Pay Installments, as well as many preferred international payment options.
Is my payment secure?
Protecting your sensitive data is important to kyme, and we have taken several steps to ensure all of your data is secure.
Is sales tax added to my order?
All orders to the United States, including territories are subject to local sales tax on non-prescription orders
SHIPPING:
For information regarding shipping timelines and rates, please click here.
RETURNS:
Please refer to our return policy here.
WARRANTY:
You can find information regarding our warranty policy here.
REPAIR INQUIRIES:
Please email customerservice@kymesunglasses.com with the subject line “Repair Inquiry” and include
the following details:
1. KYMESUNGLASSES.COM Order Number.
2. What the issue is and reason for repair
3. Image of issue
WHOLESALE INQUIRIES:
Please e-mail sales@kymesunglasses.com
PRESS INQUIRIES:
Please e-mail marketing@kymesunglasses.com